Late Cancellation/No-Show Policy
How to Cancel or Reschedule Your Appointment:
To cancel or reschedule your pet’s appointment, please call us at (703) 680-4000. If you do not reach a receptionist, you may leave a detailed voicemail with your first and last name, your pet’s name, and the date and time of your pet’s appointment. We will return your call promptly. You may also send us a text message through either of our pet portals available on our website.
Appointment Confirmation Policy:
All appointments must be confirmed within 24 hours of scheduling or confirmation outreach from our office. If an appointment is not confirmed within 24 hours, it will be canceled and offered to another client.
Late Cancellations:
A cancellation will be considered late if it is made without at least 24 hours’ advance notice.
Appointment Late Cancellation/No-Show Policy:
A no-show is defined as missing an appointment without canceling it. Failure to arrive for a scheduled appointment, including arriving more than 15 minutes after the scheduled appointment time, will be recorded as a no-show in the patient’s chart.
- The 1st and 2nd late cancellation/no-show occurrences will result in a $70.00 fee.
- The 3rd occurrence will result in a charge based on the scheduled appointment type:
- Wellness Exam – $95.00
- Sick Exam – $106.00
- Booster Exam – $70.40
- Follow-Up Exam – $78.00
Surgical Procedure Late Cancellation/No-Show Policy:
A $200.00 deposit is required to schedule any surgical or dental procedure and must be paid at the time of booking. The deposit is non-refundable if the procedure is canceled less than 48 hours before the scheduled appointment.
For Monday and Tuesday surgical procedures, our office will contact clients on Saturday to confirm their appointment.
Cancellation Deadlines:
- Surgeries scheduled on Friday must be canceled by Tuesday at 7:00 p.m.
- Surgeries scheduled on Tuesday must be canceled by Saturday at 12:00 p.m.
- All appointments scheduled on Monday must be canceled by Saturday at 12:00 p.m.
